Effective date: 09 October 2026

This policy applies to purchases from ZAIGE DIGITAL MARKETING SERVICES (brand: Zaige).

Courses and first-time subscriptions

You may request a full refund within 7 days of the first payment for a course or a first-time subscription purchase.

Recurring subscription payments

Recurring subscription payments are not refundable once a billing cycle has started. Cancelling stops the next renewal, and your access continues until the end of the current paid billing cycle.

Duplicate or erroneous charges

Duplicate or erroneous charges are always refunded in full.

How to request a refund or cancel

Email [email protected] with your name, payment date, and amount. Include the product name and transaction reference if available so we can locate the payment. Do not send your full card number or card security code.

To cancel a subscription, email the same address with the account email and product name. You can cancel at any time, effective at the end of the current billing cycle.

Refund processing

Approved refunds go back to the original payment method within 14 business days.

Business services and legal rights

Business services are governed by the separate service agreement. This policy does not limit any refund or other rights you have under applicable Philippine law.